ClearReach Privacy Policy
Introduction
ClearReach LLC (“ClearReach LLC,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, store, process, and safeguard personal information in connection with our website, services, communications, and business operations.
By accessing our website at clearreachagency.com or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Billing information
- Company details
Service Interaction Information
- Appointment requests and scheduling details
- Customer service inquiries
- Communication preferences
- Responses to SMS, email, and calls
Transaction Information
- Payment details processed through secure payment providers
- Purchase history and subscription records
Technical Information
Device type, browser type, and operating system when interacting with our services
How We Collect Information
We collect information through:
- Online forms submitted through our website
- Appointment booking calendars
- SMS conversations
- Email correspondence
- Telephone calls and call tracking systems
- Payment transactions
- Customer account creation and onboarding processes
- Advertising campaigns on Meta and Google platforms
How We Use Information
We use collected information to:
- Deliver and manage our SaaS services
- Schedule and confirm appointments
- Provide customer support
- Process billing and subscription payments
- Send service-related updates and transactional communications
- Improve operational efficiency and service quality
- Maintain compliance with legal and regulatory obligations
We only use personal information for legitimate business purposes directly related to service delivery and account management.
SMS & Communications
By voluntarily providing your mobile number and affirmatively opting in, you agree to receive SMS communications from ClearReach LLC.
These messages may include:
- Appointment reminders
- Service notifications
- Account-related alerts
- Customer support updates
- Billing or subscription notices
- New offers and promotional updates
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP.
Consent to receive SMS messages is not a condition of purchase.
ClearReach LLC does not use SMS consent for unrelated communications, and customer opt-in data is protected under strict privacy controls.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, transferred, or used for promotional partnerships.
Data Sharing Policy
ClearReach LLC does not sell personal information.
We do not rent customer information.
We do not provide customer data for advertising, lead resale, or promotional distribution.
Personal information is only made accessible to operational vendors strictly necessary to support business functions such as payment processing, platform hosting, communications delivery, and technical support.
These providers are contractually required to maintain confidentiality and use information solely for operational purposes.
SMS consent data is never provided to affiliates, advertisers, or external marketers.
Lead data is never sold and is never used for third-party promotional purposes.
Cookies & Tracking Technologies
At this time, ClearReach LLC does not use cookies, behavioral tracking technologies, or website pixels for user profiling.
If tracking technologies are introduced in the future, this Privacy Policy will be updated accordingly.
Data Security Practices
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or loss.
Security measures include:
- Encrypted data transmission where applicable
- Access restrictions for authorized personnel only
- Secure cloud-based systems
- Regular system monitoring and risk mitigation protocols
Although we use commercially reasonable safeguards, no electronic system can be guaranteed fully secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill service obligations
- Maintain legal and accounting records
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Third-Party Services
ClearReach LLC uses trusted service providers to support business operations.
GoHighLevel
GoHighLevel serves as our primary data processing platform and may store:
- Contact records
- Form submissions
- Conversations
- Appointment scheduling details
- Automation workflows
- SMS, email, and call interactions
GoHighLevel functions solely as a technology processor supporting our internal operations.
Stripe
Stripe is used for secure payment processing and subscription management.
Payment details are processed directly through Stripe in accordance with its own privacy and security standards.
Your Rights & Choices
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Withdraw consent for communications
- Limit certain data uses where legally permitted
Requests may be submitted using the contact information listed below.
Opt-Out Instructions
You may stop communications at any time:
SMS: Reply STOP
SMS Support: Reply HELP
Email: Use the unsubscribe option provided in the email
Direct Request: Contact us by email or phone
Communication preferences will be honored promptly.
Children’s Information
Our services are intended for business use and are not directed to individuals under 13 years of age.
We do not knowingly collect personal information from children.
If such information is identified, it will be promptly removed.
Changes to This Policy
We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates.
Changes become effective upon publication on our website.
Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
ClearReach LLC
Rua Dona Francisca 1883, Saguaçu
Joinville, Santa Catarina 89221-007
Brazil
Email: [email protected]
Phone: +1 302-496-6166
Website: clearreachagency.com
Last Updated: April 25, 2026