Privacy Policy

This policy explains what personal information we collect through clearreachagency.com (the "Site"), why we collect it, who we share it with, and the choices you have. It applies to visitors of the Site and to people who contact us about our services.

Contents

• 1. Information we collect
• 2. How we use information
• 3. Legal bases
• 4. Cookies and tracking
• 5. Calls, SMS and assistants
• 6. How we share information
• 7. How long we keep it
• 8. Your rights and choices
• 9. Security
• 10. International transfers
• 11. Children
• 12. Data we handle for clients
• 13. Changes to this policy
• 14. How to contact us

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1. Information we collect

Information you give us

When you email us, call us, submit a form, book a call, or chat with an assistant on the Site, we collect what you choose to provide. That typically includes:

• Name, business name, and role
• Email address and phone number
• Service area, postal code, and city
• Information about your business needs, budget range, and current marketing
• Anything else you write in a message or say on a call

Information collected automatically

Like most websites, we and our service providers automatically collect technical information when you visit:

• IP address and the approximate location derived from it
• Browser type, device type, operating system, and screen size
• Pages viewed, time on page, referring URL, and exit pages
• Identifiers stored in cookies or similar technologies

Information from advertising platforms

If you reach the Site through an advertisement, our advertising partners (such as Meta and Google) may share campaign, click, and conversion identifiers with us so we can measure performance.

2. How we use information

We use personal information to:

• Respond to your enquiry and arrange or hold a call
• Assess whether we are a fit for your business
• Provide, operate, and improve our services and the Site
• Send follow-up messages by email, SMS, or phone about services you enquired about
• Measure and improve our advertising and website performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements

We do not sell personal information, and we do not share it with third parties for their own independent marketing.

3. Legal bases

Where the GDPR or UK GDPR applies, we rely on: consent (for non-essential cookies and marketing messages), legitimate interests (responding to enquiries, securing and improving the Site, measuring advertising), contract (delivering services you have engaged us for), and legal obligation (record-keeping and compliance).

4. Cookies and tracking

The Site uses cookies and similar technologies for three purposes:

• Essential — needed for the Site to load, remember your preferences, and keep forms working.
• Analytics — to understand which pages and services people look at, so we can improve them.
• Advertising — set by platforms such as Meta and Google to measure ad performance and, where permitted, show relevant ads.

You can block or delete cookies through your browser settings. Blocking essential cookies may break parts of the Site. You can also opt out of interest-based advertising through the settings offered by each advertising platform.

5. Calls, SMS and assistants

If you call us or we call you, the call may be recorded or transcribed for quality, training, and record-keeping, where permitted by law and after any notice or consent required in your jurisdiction. If you interact with an AI assistant on the Site or by phone, the conversation is processed by our technology providers to answer your questions, understand your enquiry, and arrange appointments, and it is stored alongside your enquiry record.

If you give us your phone number, you may receive calls or messages from us about the services you enquired about. Message and data rates may apply. You can stop SMS at any time by replying STOP, and you can ask us to stop calling by telling us on any call or emailing us.

6. How we share information

We share personal information only with:

• Service providers who operate our systems on our behalf — website and form hosting, CRM, email and SMS delivery, calendar and scheduling, telephony, analytics, and AI processing. They may use the data only to provide services to us.
• Advertising and analytics platforms, in the form of aggregated or hashed conversion data used to measure campaigns.
• Professional advisers such as accountants and lawyers, under confidentiality obligations.
• Authorities or other parties where required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

7. How long we keep it

We keep enquiry and client records for as long as needed for the purpose they were collected, and afterwards only as long as required for legal, tax, accounting, or dispute-resolution purposes. Enquiries that do not become clients are generally deleted or anonymised within 24 months of the last contact. You can ask us to delete your data sooner.

8. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal information
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time, without affecting processing already carried out
• Opt out of marketing email using the unsubscribe link in any message
• Lodge a complaint with your data protection authority

To exercise any of these, email contact@clearreachagency.com. We will respond within the time required by applicable law and may need to verify your identity first. We will not discriminate against you for exercising these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit and access controls on the systems we use. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

We are a United States company and our people and service providers may process data in the United States, Brazil, Iraq, and other countries. Where personal information is transferred out of the EEA, the UK, or another region with transfer restrictions, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.

11. Children

The Site and our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

12. Data we handle for clients

When we run campaigns, websites, CRM systems, or assistants for a client, we process the personal information of that client's own leads and customers as a service provider or processor, on the client's instructions and under our agreement with them. The client is the controller of that data and its own privacy policy governs it. If you are a lead or customer of one of our clients and want your data removed, contact that business directly, or contact us and we will pass the request on.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change, and material changes will be highlighted on this page. Continuing to use the Site after an update means you accept the revised policy.

14. How to contact us

Questions, requests, or complaints about privacy:

• Email: contact@clearreachagency.com
• Telephone: +55 47 99205-6844
• Post: ClearReach, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States